Shipping policy

Last updated: 30th August 2023

1. Shipping Methods and Times:

We offer reliable shipping options to customers within the United Kingdom. Our standard shipping times are typically 2 to 5 business days. Please note that these times may vary based on factors such as location, weather conditions, and courier delays.

2. Shipping Charges:

Shipping charges are calculated based on the total order value, destination, and selected shipping method. Customers can view the applicable shipping charges during the checkout process before confirming their order. We may also offer free shipping promotions on orders exceeding a certain value.

3. Order Processing:

Orders are typically processed within 1 to 3 business days from the date of purchase. During peak seasons or sales, processing times might be slightly longer. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

4. Order Tracking:

Customers will receive a tracking number via email once their order has been shipped. This tracking number can be used to monitor the progress of your shipment through our designated courier's website.

5. Shipping Restrictions:

Certain products may be subject to shipping restrictions due to their size, weight, or content. We do not ship to P.O. boxes or APO/FPO addresses. If an order contains restricted items or is being shipped to an unsupported address, we will contact the customer to make alternative arrangements.

6. International Shipping:

At this time, we only offer shipping within the United Kingdom excluding the Channel Islands and the Isle of Man. We do not provide international shipping options. Customers outside of the UK are advised to use a forwarding service to receive their orders.

7. Delivery Issues:

While we strive to ensure timely and accurate delivery, there may be instances beyond our control that could lead to delays or delivery issues. If you experience any problems with your delivery, please contact our customer support team, and we will do our best to assist you.

8. Lost or Damaged Shipments:

In the rare event that your order is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the courier to investigate the issue and find a suitable resolution, which may include a replacement or refund.

9. Address Accuracy:

It is the customer's responsibility to provide accurate and complete shipping information. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer during checkout. Any additional shipping charges incurred due to address errors will be the responsibility of the customer.

10. Returns Due to Non-Delivery:

If an order is returned to us due to failed delivery attempts or incorrect address information provided by the customer, we will contact the customer to arrange for reshipment. Additional shipping charges may apply.

11. Changes to the Shipping Policy:

We reserve the right to update or modify this shipping policy at any time. Any changes will be effective upon posting to our website. It is the customer's responsibility to review this policy periodically.

For any further questions or clarifications regarding our shipping policy, please contact our customer support team at hello@makeroomuk.co.uk